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Can YOU Sing?

20 March 2017

Well, can you? Imagine being asked that right now in front of your colleagues at work; in front of your ‘Boss’. What would you say? More importantly, what would you be thinking? Your mind would probably race along working out what was really being asked of you. You may well fear the prospect of banging…

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What is Authentic Leadership and how can it help your company?

19 December 2016

In this video update for our leadership series, Kevin Jardine discusses Authentic Leadership.

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Managing Millennials – Managing an attitude not a demographic

11 April 2016

Kevin Jardine reflects on Millennial’s and their impact on the retail environment.

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Retail Excellence – are you and your staff the best they can be? [FREE Training Sessions at Manchester Chamber April 2016]

05 April 2016

Due to the success of the previous training day, we are holding another day on the 27th April. Book a place on one or more ‘bite-size’ training sessions to explore different aspects of Retail Excellence and challenge yourself to see if you and your store are the best they can be. As places are limited,…

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Retail Excellence – is your store the best it can be?

09 February 2016

Book a place on a 90 minute ‘bite-size’ training session to explore different aspects of Retail Excellence and challenge yourself to see if you and your store are the best they can be. As places are limited, these sessions are only open to retail store owners or managers with a staff of 10 or more.…

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Driving Motivation: Is the carrot and stick approach dead?

09 November 2015

Do retailers rely too much on financial incentives to drive performance? I recently attended a meeting of store managers for a high street chain looking drive to sales in what is traditionally a quiet quarter. The head office team dramatically unveiled a financial reward scheme for stores who achieved the required growth target for the…

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We’re in the Pink

04 November 2015

The Retail Excellence Partnership (ReXP) recently became the first private organisation in the UK to be licensed to deliver a new and exciting employee motivation programme based upon the work of world renowned business guru Dan H Pink. Drive™ is a flexible programme which offers the ultimate guide to workplace motivation and engagement. It is…

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Lidl v Costa – so who wins the PR battle over living wage?

18 September 2015

Today Lidl has taken a march in the highly competitive food supermarket sector by announcing plans to pay its staff the minimum hourly rate recommended by the Living Wage Foundation, becoming the first supermarket in the UK to do so. From October they will pay a minimum wage of £8.20 per hour across England, Scotland…

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Stop Selling and Start Connecting

28 August 2015

When Andy Street, the MD of John Lewis recently spoke about their strategic priority being ‘connecting with the loyal customer who came into store for expert advice’, he got me thinking about what customers really want from retailers now. Interesting that in a time when John Lewis is held up as the great exponent of…

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Problem solving conversations or relationship building conversations?

28 July 2015

The Retail Excellence Partnership recently worked with a well-known high street retailer on maximising store performance. Working with a group of talented and successful store leaders, we began to cover the issue of under-performance and non-conformance to standards. One leader offered a story of a particular member of staff who, when not busy within their…

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"This was quite simply the most interesting and relevant training event I have ever attended; and I have been on a few.

Director, High Street Optical Stores

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