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Retail Excellence – are you and your staff the best they can be? [FREE Training Sessions at Manchester Chamber April 2016]

Due to the success of the previous training day, we are holding another day on the 27th April. Book a place on one or more ‘bite-size’ training sessions to explore different aspects of Retail Excellence and challenge yourself to see if you and your store are the best they can be.

As places are limited, these sessions are only open to retail store owners or managers with a staff of 6 or more.

Date:    27th April 2016
Venue: Greater Manchester Chamber of Commerce, Elliot House, 151 Deansgate, Manchester, M3 3WD
Cost: Free of charge

Select one or more interactive sessions that focus on key elements of retail success:

 

9.00 – 11.30    Session 1: Your leadership

There’s never been a tougher time to be a leader in retail and service due to the economic climate, global competition, customer expectation, and advances in technology.

Using the story of Sir Ernest Shackleton, this session explores how great leadership is the key to success in tough times. This session will provide 6 top tips for leadership in tough times and will explore how you can make a difference in your business.

12.00 – 14.30  Session 2: Your customers

Personalisation is the word of the decade in retail. It is no longer enough to understand what your customers want, we now have to understand why they want it and we must deliver it in a way that meets their needs. In this highly interactive session we will explore why customers buy and how adapting your communication and behavioural style will help to build better connections with your customers.

15.00 – 17.30  Session 3: Your team

High performing teams produce results beyond the norm and pull together to deliver exceptional service and sales. In this session we will explore two models, which will enable you to review your team and take appropriate action to build a high performing team.

To book your place, contact Elaine at The Retail Excellence Partnership on 07816 408617, 01565 228020 or elaine@retailexcellencepartnership.com.

ReXP have worked with retail and service organisations of all sizes across the UK and Europe. They deliver engaging and interactive sessions designed to deliver measurable improvement in footfall, customer conversion and average spend.